Terms of Sale and Website Use

1. Who provides Voice Fortress

Voice Fortress Software LTD. develops and licenses Voice Fortress and provides software support.

Paddle is the merchant of record for payments. Its terms apply to the purchase transaction, payment processing and billing. We provide the software; Paddle handles the payment. Our Privacy Notice explains the information we hold.

Voice Fortress Software LTD., PO Box 2051, Garibaldi Highlands, BC V0N 1T0, Canada.

Telephone 672-895-2323: recorded information. Voicemail on this line is not monitored, so please don’t leave a message.

For help, to cancel, or to give us any notice, email support@voicefortress.com.

2. Subscription and prices

An individual subscription is for one person using Voice Fortress on their own computers, billed monthly or annually. A company account holds seats on one subscription (see Company accounts below). The software is delivered as a download; there is no physical shipment.

Location	Monthly	Annually
Canada	C$9.99	C$99.99
Other supported markets	US$6.99	US$69.99

Checkout determines the applicable price from your billing country. Depending on your billing country, applicable taxes are added at checkout or are included in the listed price; checkout shows the final amount and any tax before you pay. There is no processing or service fee. A listed price does not mean checkout is enabled in every country.

An active subscription includes released versions without a separate upgrade charge. Paddle sends a receipt for each renewal to your purchase email address.

Automatic renewal. A monthly subscription renews every month, and an annual subscription every year, at the price shown when you subscribed, until you cancel. For an annual subscription we email you 35 days and 20 days before each renewal. For a monthly subscription we email you once a year, 30 days before each anniversary of your subscription.

Company accounts. A company account holds one or more seats on a single subscription, billed monthly or annually at the individual price for each seat, with one bill for all of them. Each seat is for one named person, who signs in with the email address the company gives the seat and gets the full product. The person who creates the company account is its billing admin; the billing admin buys seats, adds or removes seats, manages billing and can hand the billing role to another admin. Every admin can give seats to people, take them back and add or remove other admins. In any rolling 30-day period, successful seat assignments, including first assignments, are limited to your current seat count plus the greater of that count or three; contact Support if you need an exception, which we consider case by case. Seats added during a billing period are charged at once, pro-rated to the next renewal date. Seats can be removed only when nobody holds them; removing seats takes effect at once and is not refunded or credited, and the next bill is lower. When a seat is taken back, that person’s company access ends at once; a computer that stays offline keeps its last confirmation for up to thirty days, as for any subscription. Their settings, Dictionary and history stay on their computer. A company account is paid through Paddle’s checkout; Paddle sends an invoice for every charge. Companies needing more than 250 seats can contact us.

Changing plans. An existing subscription cannot be switched between monthly and annual billing. To change plans, cancel your subscription (section 5 explains how, and any refund). You keep access until the end of the period you have paid for, and nothing further is charged. When that period has ended, you can subscribe to the other plan from your account, as a new subscription at the price and on the terms shown when you subscribe.

Price changes. The only term we may change during an existing subscription is its price. If we change it, we email you 45 days and again 20 days before the first renewal at the new price. The email gives the current and new price, the date and the updated wording, and explains how to cancel without penalty. The new price applies only if you accept it before that renewal. If you do not, your subscription ends at the end of the period you have paid for, and nothing is charged at the new price.

3. Before you subscribe

• Windows 11 is required. Windows 10, Windows on ARM, macOS, Linux, and remote or virtual desktop sessions such as RDP, Citrix and VDI are not supported.
• Dictation supports English only. Voice Fortress does not recognise other languages and does not translate.
• Paid access needs a current subscription confirmation. The paid offline tolerance is thirty days; reconnect to refresh it. It does not extend a trial. An offline authorization route is available for paid and managed installations; contact us before purchasing if your computers cannot connect.

4. The free trial

The trial gives you the full product for fourteen consecutive days, beginning when you choose to start it after signing in. Creating an account, verifying your email, downloading, installing or signing in alone does not start it. Your trial has one end date across your own computers.

There is one free trial per person. A company account has no trial of its own; each person can use their individual trial. A person’s trial ends when they are given a seat.

We email you three days before your trial ends. Nothing is charged when it ends.

No payment card is required, and the trial does not charge you or become a paid subscription automatically. There is no free version after it ends. When you subscribe using your confirmed trial email, the trial converts on the same account; you do not need a new profile or a reinstall.

At expiry, new dictation and Command stop. A dictation already under way may finish for up to five minutes after the trial ends. You can still open the app, view and copy your Activity, manage your Dictionary and settings, delete your data, and subscribe. Expiry itself deletes nothing; your chosen retention settings continue to apply. The trial’s offline confirmation never extends beyond its end date.

5. Payment, cancellation and refunds

Paddle takes payment. We do not receive or store your full card details. Paddle’s terms and privacy notice apply to the payment information it processes.

You can cancel at any time, online through Account, then Manage billing (Paddle’s customer portal; for a company account, the billing admin uses Company account, then Manage billing), or by emailing support@voicefortress.com. We act on an emailed cancellation within one business day and confirm every cancellation by email. Cancelling stops the next payment and does not end the period you have already paid for. Nothing is charged after you cancel.

You may request a full refund within seven calendar days of your initial paid purchase. After that, payments are non-refundable except for the annual-renewal refund described below, or where required by law or Paddle’s terms. Contact support@voicefortress.com or use the support link in your Paddle receipt. The Refund Policy explains the effect on access, partial refunds and payment disputes.

If you cancel an annual subscription after it has renewed, we refund the unused part of that renewal year, prorated by day, within 15 days. Paddle’s own refund rights under its buyer terms apply in addition to ours.

Your statutory withdrawal, cancellation and other consumer rights are preserved. They are not limited to the seven-day refund period.

6. Download and sign-in

Create and verify your Voice Fortress account before downloading. Download and install the product, then sign in to the app. Signing in does not start the trial; it starts only when you choose to start it. You do not need to keep an account password.

You may sign in from another computer or browser through the email sign-in process provided by Voice Fortress. Paid and managed installations may have a separate offline authorization route; it does not accept trials. You manage billing and cancellation through Paddle’s customer portal.

7. Updates and support

Voice Fortress checks for updates automatically and downloads verified releases in the background. It can install an update when you next open the app, or you can choose Restart and update. You can turn automatic updates off in About and still choose Check for updates, subject to your organisation’s policies. We ask you to accept changed licence terms before installing an update that contains them. Setup keeps your previous version, and you can switch back with Maintain Voice Fortress when it confirms compatibility.

Support is available by email at support@voicefortress.com while your subscription is active, for the current release and the preceding release. We aim to reply within two business days. Please describe the problem and your version. Do not send dictated content or personal information about another person. You can save a Report a problem file in the app, open the saved file and choose whether to email it to us.

8. Complimentary licences

Complimentary launch licences carry the same product, terms and support as paid licences. Recipients are not treated as testers, and we claim no rights over their feedback under these terms.

9. Website and software use

The website provides information about Voice Fortress. We aim to keep it accurate; it does not create an additional warranty or limit any warranty or right required by law. You must not scrape or mirror the site, use it to build a competing service, or misrepresent your relationship with us.

Do not use the software unlawfully or to impersonate another person. You are responsible for how you use the text you dictate.

You confirm that you are not a person named on a Canadian sanctions list and that you are not located in a country or region where Voice Fortress is unavailable. We may end access where this is untrue.

10. Changes and complaints

We may change these terms for future purchases. The terms in force when you bought continue to apply to that purchase. Mandatory protections under the law where you live continue to apply.

During a subscription, only its price may change, and only as section 2 describes.

For complaints, write to support@voicefortress.com. For privacy requests and complaints, see our Privacy Notice.

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