Refund Policy
Last revised
You may request a full refund within seven calendar days of your initial paid purchase. After that, payments are non-refundable except for the annual-renewal refund described below, or where required by applicable law or Paddle’s terms.
When a refund is approved
- The refund is processed through Paddle, which took the payment. We never see your card details.
- Future billing is cancelled. The subscription does not renew and nothing is charged again.
- Subscription confirmation stops for the refunded purchase.
A refund does not switch the software off immediately. Voice Fortress confirms your subscription when your computer is online, and that confirmation lasts for a period without another connection. A confirmation issued before the refund runs until it expires.
No proof of use is needed
The software runs on your computer and we receive nothing from your dictation, so we cannot see how much you used it. We hold only your subscription record, which the Privacy Notice describes. We will not ask you to justify a refund with usage.
Partial refunds and payment disputes
Partial refunds and chargebacks are handled through Paddle’s processes, under Paddle’s terms and the rights that apply to you. Paddle is the merchant of record.
If you cancel an annual subscription after it has renewed, we refund the unused part of that renewal year, prorated by day, within 15 days. We do not refund part of a month on a monthly subscription. We do not suspend access automatically while a dispute is open.
Company accounts
A company account follows the rules above, including the full refund within seven days of the first payment and the annual-renewal refund. In addition:
- Seats you add are charged when you add them, pro-rated for the rest of the current billing period.
- You can remove a seat only when no one is assigned to it. Removal takes effect at once. A removed seat is not refunded or credited.
Your statutory rights
Nothing in this policy removes or shortens any cancellation, withdrawal or refund right you have under consumer-protection law. Those rights are not limited to the seven days above, and asking outside that period does not waive them. Where the law requires a refund, the law governs.
Cancelling
You can cancel at any time, online through Account, then Manage billing (Paddle’s customer portal), or by emailing support@voicefortress.com. We act on an emailed cancellation within one business day and confirm it by email. Cancelling stops the next payment and does not end the period you have paid for. Cancelling is not the same as asking for a refund.
The free trial
Voice Fortress has a 14-day trial of the full product with no card. It starts when you choose to start it after signing in, and nothing is charged when it ends. The trial is separate from this policy.
How to ask
Email support@voicefortress.com from the address you bought with and say what went wrong, or use the support link in your Paddle receipt. We reply in English on Canadian business days and aim to reply within two business days. That is a target, not a guarantee.